Multiple Choice
Which of the following dimensions that contribute to customer perceptions of quality refers to the willingness of the service providers to help customers and provide prompt service?
A) Assurance
B) Empathy
C) Reliability
D) Responsiveness
Correct Answer:
Verified
Correct Answer:
Verified
Q2: Customer contact employees are often the only
Q3: Complaints allow an organization to learn about
Q4: According to the classification system proposed by
Q5: Customer relationship management systems help organizations to
Q6: Focus groups have a lower cost of
Q8: According to the Kano model,which of the
Q9: Which of the following is a disadvantage
Q10: Customer satisfaction or dissatisfaction takes place during
Q11: The _ dimension of the quality,as suggested
Q12: Customer satisfaction surveys will be effective when