Strategically Placed Tray-Return Stands and Trash Receptacles Remind Customers to Return

Multiple Choice

Strategically placed tray-return stands and trash receptacles remind customers to return trays in fast-food facilities.This is an example of a poka-yoke technique designed to prevent:

A) customer errors in preparation.
B) customer errors during an encounter.
C) customer errors at the resolution stage of a service.
D) treatment errors between the server and the customer.