Solved

In 1994,Branch-Smith Printing Division Developed a Quality Plan and Began

Question 33

Multiple Choice

In 1994,Branch-Smith Printing Division developed a quality plan and began an internal Baldrige assessment process.The most significant opportunity for improvement they recognized was to improve in the _____ area.


A) employee involvement
B) knowledge
C) process management
D) customer focus

Correct Answer:

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