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    Business Marketing Management B2B Study Set 1
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    Exam 3: Customer Relationship Management Strategies for Business Markets
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    ____ Is Composed of at Least Two Dimensions: (1) Trust
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____ Is Composed of at Least Two Dimensions: (1) Trust

Question 30

Question 30

Multiple Choice

____ is composed of at least two dimensions: (1) trust in the product and (2) satisfaction with the customer.


A) role definition
B) relational adaptiveness
C) relationship quality
D) role congruity
E) none of the answer choices

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