Careful Listening Is One of the Most Powerful Influencing Skills

Multiple Choice

Careful listening is one of the most powerful influencing skills. Which one of the following statements about influencing is NOT true?

A) ​Paraphrasing is particularly useful when decisions need to be made.
B) ​Reflection of feeling is useful to feed back mixed emotions.
C) ​Direct and firm confrontation helps clients identify their errors.
D) A good summary brings together many thoughts, feelings, and behaviors.