Define the Problem, Define Goals and Generate Alternative Solutions, and Select

Short Answer

Define the problem, define goals and generate alternative solutions, and select an approach comprise the classic three-step decisional or problem-solving model credited to Benjamin Franklin. What two steps were added to create the current five-stage interview model?
A)​Empathic relationship, closing
B)​Structuring the session, developing a checklist
C)​Structuring the session, developing a checklist
D)Goals, story, and strengths