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  3. Study Set
    Intentional Interviewing Study Set 1
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    Exam 7: Observing and Reflecting Feelings: the Heart of Empathic Understanding
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    The Effective Salesperson:​
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The Effective Salesperson:​

Question 9

Question 9

Multiple Choice

The effective salesperson:​


A) ​wisely ignores the feelings of her or his clients.
B) ​carefully observes emotions so he or she can optimize sales.
C) ​will note the feelings of clients and may regularly reflect them back.
D) none of these

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