Recently, St

Multiple Choice

Recently, St. Joseph Hospital was named one of the "Best Places to Work in Indiana" for the sixth consecutive year. The hospital touts universal values to "keep health care human" and employees consistently put patients first, which unites them in a common goal. Former hospital president Kathy Young believed that St. Joseph's ________ makes both employees and patients happier in the hospital.

A) vision
B) service offerings
C) organizational culture
D) pathos
E) behavioral protocol