In the Balanced Scorecard, the Internal Business Process Perspective Addresses

Multiple Choice

In the balanced scorecard, the internal business process perspective addresses which of the following questions?

A) "To achieve our mission, how will we sustain our ability to change and improve?"
B) "To succeed financially, how should we appear to our shareholders?"
C) "To satisfy our shareholders and customers, in what business process must we excel?"
D) "To achieve our mission, how should we appear to our customers?"