Which of the Following Is True About the Quality Approach

Multiple Choice

Which of the following is true about the quality approach to performance measurement?

A) The quality approach techniques usually have very little strategic congruence.
B) The quality approach has very low acceptability.
C) The quality approach does not advocate the evaluation of personal traits.
D) The quality approach adopts a systems-oriented focus.
E) The quality approach relies primarily on a combination of the comparative and results approaches to performance measurement.