A Firm Will Closely Examine Different Segments of the Balanced

Multiple Choice

A firm will closely examine different segments of the balanced scorecard, depending on what it wants to learn about itself as it seeks balance.For example, PeliCorp wants to understand what processes it should emphasize in order to successfully use its competitive advantage.About which perspective is PeliCorp most concerned?

A) Internal
B) Financial
C) Customer
D) Learning and growth