Which One of the Following Statements About Quality Is Generally

Multiple Choice

Which one of the following statements about quality is generally FALSE?

A) Consumer perceptions of quality may be influenced by different factors at different stages in the buying process.
B) An example of a "support" quality of service is the number of errors in a bank statement.
C) Internal to a manufacturing organization, quality usually means conformance to specifications.
D) Production workers, rather than management, must shoulder all of the responsibility for good quality.