Quality Function Development (QFD) Is a Key to Improving Quality

Multiple Choice

Quality function development (QFD) is a key to improving quality through TQM because

A) the core of the approach is a conceptual map for interfunctional planning and communications that links customer requirements and product/service designs.
B) it advocates functional silos for greater efficiency.
C) it strategically positions the quality function in an organization chart.
D) it is a method to optimally locate inspections stations in a manufacturing plant.