Which One of the Following Statements About Process Management Is

Multiple Choice

Which one of the following statements about process management is best?

A) Economies of scope mean that a process should be devoted to a single product or service to achieve high volumes.
B) The traditional relationship between capital intensity and resource flexibility is that if one is high, so is the other.
C) Creating a more capital- intensive process tends to reduce the fixed cost and raise the variable unit cost.
D) When customization must be high, equipment should be general purpose and employees need to perform a broader range of duties.