Multiple Choice
Tristan conducts service and installation visits for a cable company. He uses an online system to access a client's history and updates the system with results from all interactions. This is an example of using ________ to be responsive and build loyalty.
A) business-level strategy
B) process reengineering
C) customer relationship management
D) self-managed work teams
E) total quality management
Correct Answer:
Verified
Correct Answer:
Verified
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