A Customer Wants to Return a Shirt That Is Too

Multiple Choice

A customer wants to return a shirt that is too small to a national retail store. The retail manager will most likely make a:

A) nonprogrammed decision by following the company's refund policy.
B) nonprogrammed decision by using judgment to decide whether or not to give a refund.
C) programmed decision by following the company's refund policy.
D) programmed decision by using judgment to decide whether or not to give a refund.