The Lakeside Dog Grooming Offered a Free Flea Dip to All

Multiple Choice

The Lakeside Dog Grooming offered a free flea dip to all of its regular customers. The owner had extra employees to deal with a crowd, but provided only one dip tank, which really slowed down the process. What could the owner do to better deliver the desired service?

A) Empower employees
B) Provide instrumental support
C) Plan information and training
D) Improve internal communications
E) Provide incentives