Multiple Choice
Dalia smiles and acts politely towards a customer at her checkout, even though she really deeply dislikes this customer. What is the likely result of the disparity between the emotion Dalia displays and the emotions she is actually experiencing?
A) felt emotions
B) emotional distance
C) emotional dissonance
D) emotional exposure
E) conditional emotional response
Correct Answer:
Verified
Correct Answer:
Verified
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