The Following Statements Are About the Relationship Between Job Satisfaction

Multiple Choice

The following statements are about the relationship between job satisfaction and customer satisfaction for frontline employees who have regular customer contact:
I. employee satisfaction is positively correlated to customer satisfaction
II. employee satisfaction has no correlation to customer satisfaction
III. satisfied customers tend to raise employee satisfaction


Which of these statements are true?

A) I and III
B) II only
C) III only
D) II and III
E) I only