Reflect Back to the Two Scenarios in This Chapter Between

Multiple Choice

Reflect back to the two scenarios in this chapter between Sherri, a teacher, and her manager.Sherri feels that her coteacher is undermining her, and vents her frustration to her manager.The manager in Scenario I tries to calm Sherri down but ultimately mirrors Sherri's frustration, while the manager in Scenario II exhibits the traits associated with active listening.Which of the following statements is true regarding active listening in these two scenarios?

A) In Scenario I, the manager resolves the problem quickly.
B) In Scenario II, the manager is thinking of creative solutions to the problem.
C) In Scenario II, the manager is restating Sherri's feelings as Sherri explains herself.
D) In Scenario I, Sherri is likely to feel that the manager respects her.