Application of Shortcuts Used in Judging Others

Multiple Choice

Application of Shortcuts Used in Judging Others
Frederic has 15 sales employees for whom he is responsible. In the next month, he must conduct performance evaluations for all of his employees. His employees are all so different, sometimes it seems to Frederic there is no way to give an honest appraisal of each individual. Just this morning, for example, two employees were late for the weekly sales meeting. Frederic can never remember Jake being late before, but Carol is late every week. Carol's constant tardiness for their weekly meeting is the primary characteristic that comes to mind when Frederic sits down to do her performance appraisal. Jake, on the other hand, is always on time, always has his reports in by their due date, and always meets all deadlines. Then there is George.
George is his outstanding salesperson. Each month Frederic expects more business to be written by George than the previous month, and George never lets him down. At least Frederic knows he can depend on George.
-Carol's behavior seems consistent to Frederic. He will probably conclude that her behavior is

A) externally caused.
B) internally caused.
C) distinctive.
D) a self- fulfilling prophecy.