When a Plant Manager Who Is Trying to Reduce Turnover

Multiple Choice

When a plant manager who is trying to reduce turnover of production workers notices that turnover has decreased by 10 percent four months after he instituted a new training program, at which step in the rational decision- making process is this manager?

A) Analyze the alternatives.
B) Evaluate the decision criteria.
C) Identify the problem.
D) Evaluate the results.