Application of Value Chain Management

Multiple Choice

Application of Value Chain Management
Glenn is a novice at using value chain management, but realizes that he has to learn more about making it a success and how it is reshaping the office. Glenn has several problems with which he needs help. Here are his perceived needs:
1. comprehensive and seamless integration,
2. new technology,
3. better ways to get work done,
4. vision from people- centered managers, and
5. quality work.
-His second need is/are_____________ .

A) organizational processes
B) leadership
C) technology investment
D) coordination and collaboration