Karen Is a Bit Nervous About Meeting 'The Big Boss

Multiple Choice

Karen is a bit nervous about meeting 'the big boss'. She tries to cover this up by smiling carefully at every comment her boss makes, and leans back a little in her chair to show that she is relaxed. Karen is employing that good old standby called:

A) impression management.
B) interview analysis.
C) intimacy equilibrium.
D) back-channel communication.