Businesses That Deal Directly with the Public, Especially in Service

Multiple Choice

Businesses that deal directly with the public, especially in service industries, may find their employees becoming involved in altercations with customers in the course of their work. Such altercations

A) can result in actions against the business on the basis of vicarious liability.
B) may be inconvenient, but do not expose the business to liability.
C) can lead to employees being held liable, but will not impact the business itself.
D) are extremely rare and so are not worthy of concern.
E) should be ignored so as to avoid attracting liability.