Multiple Choice
Flight delays due to severe weather prevented the product samples from reaching your customers in northern Ontario.Which of the following is the BEST response to customer queries?
A) You will not receive the new product samples on time.
B) The new product samples are on their way to you.
C) The arrival of our new product samples has been delayed by severe weather.The new delivery time is Friday morning.
D) You will have to wait only three more days for the new product samples.
Correct Answer:

Verified
Correct Answer:
Verified
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