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    Experiencing MIS Study Set 8
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    Exam 3: Organizational Strategy, Information Systems, and Competitive Advantage
  5. Question
    Companies That Make It Difficult or Expensive for Customers to Change
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Companies That Make It Difficult or Expensive for Customers to Change

Question 104

Question 104

Short Answer

Companies that make it difficult or expensive for customers to change to another product are establishing high__________costs for their customers.

Correct Answer:

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