When a Sales Manager Follows Up a Complaint from a Key

Multiple Choice

When a sales manager follows up a complaint from a key customer with a letter to that customer describing the nature of the complaint and what the organization plans to do to resolve the situation and to prevent its future occurrence, this sales manager is acting according to this principle of management:

A) The need for a paper trail
B) The need for noise
C) The need for groupthink
D) The need for high information richness
E) The need for jargon