For Many Organizational Activities, Output and Behaviour Controls Are Inappropriate

Multiple Choice

For many organizational activities, output and behaviour controls are inappropriate for all but which one of the following reasons?

A) Rules are of little use in situations requiring innovation
B) Professionals engage in work that is hard to apply SOPs to
C) SOPs are of little use in crisis situations
D) Output controls measure quality well
E) It is difficult to monitor all employees on a day-to-day basis