Which of the Following Reactions Should Be Avoided by a Supervisor

Multiple Choice

Which of the following reactions should be avoided by a supervisor when an employee says, "You always give me the dirty assignments?"

A) Letting the employee vent those feelings and then getting down to discussing the problem
B) Trying to interpret the problem in the terms the supervisor would use to express the problem
C) Showing his or her power and authority by being angry and defensive
D) Finding out what specific actions the employee is referring to