Jeniffer, a Supervisor of a Customer Service Team, Is Concerned

Multiple Choice

Jeniffer, a supervisor of a customer service team, is concerned about Mark's performance. She decides to talk to Mark and schedules a meeting with him. If Jeniffer is using the directive counseling approach, which of the following should be Jeniffer's first step?

A) She should ask Mark questions about his problem.
B) She should propose possible solutions to Mark's problem.
C) She should encourage Mark to look for the source of the problem.
D) She should primarily just listen to Mark.