Joseph M Juran, One of the Experts Who Played an Important

Multiple Choice

Joseph M. Juran, one of the experts who played an important role in spreading the idea of total quality management (TQM) , taught quality concepts to the Japanese. He emphasized the view that management should seek to maintain and improve quality through efforts on two levels: the organization as a whole and the ________.

A) department primarily formed to improve product quality
B) human resource department of the organization
C) most productive departments in the organization
D) individual departments in the organization