Ronald, a Production Manager at FindSolutions Inc

Multiple Choice

Ronald, a production manager at FindSolutions Inc., finds that his organization's process efficiency has reduced over the past three years. He asks one the supervisors to set up two groups of 10 workers each. He assigns these groups the responsibility to assess the company's processes, make decisions, and evaluate factors that reduce efficiency. In the context of quality improvement methods, Ronald is engaging ________.

A) employee involvement teams
B) statistical process control
C) the zero-defects approach
D) lean process improvement