A Supervisor Who Wants to Reinforce or Change Group Norms

Multiple Choice

A supervisor who wants to reinforce or change group norms will have the greatest success by

A) enforcing strict rules against group norms.
B) involving top management in dealing with undesirable group norms.
C) focusing on the high-status members whom other group members tend to mimic.
D) trying to increase the cohesiveness of the group by promoting new activities.