Barry, a Customer Service Executive, Finds It Difficult to Handle

Multiple Choice

Barry, a customer service executive, finds it difficult to handle an angry customer. He asks his supervisor, Ben, to handle the situation. Ben listens to the customer patiently and apologizes for the inconvenience caused. This calms the customer down. In the context of supervisory skills, Ben primarily used ________ skills to solve the problem.

A) technical
B) human relations
C) conceptual
D) decision-making