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Kaplan and Norton, as Cited in Your Text, Have Argued

Question 108

Multiple Choice

Kaplan and Norton, as cited in your text, have argued that every organisation should include certain key customer measures to reflect the marketing effort. Which of the following is NOT one of these customer measures?


A) market share
B) customer profitability
C) customer acquisition
D) sales growth
E) customer retention

Correct Answer:

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