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    Better Business Study Set 1
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    Exam 11: Production and Operations Management
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    Prior to the Implementation of Total Quality Management, Defective Items
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Prior to the Implementation of Total Quality Management, Defective Items

Question 21

Question 21

Multiple Choice

Prior to the implementation of total quality management, defective items were ________.


A) sold as perfect products
B) incorporated into a new product
C) scrapped or reworked
D) stored indefinitely

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