Multiple Choice
Which of the following is an advantage CRM has over traditional mass marketing:
A) Makes it easier to target specific customers by focusing on their needs
B) Creates a better way in which to fire the customer
C) Allows the customer to be tracked
D) All of the above
Correct Answer:
Verified
Correct Answer:
Verified
Q24: Aligning the structure, processes, tools, managerial knowledge,
Q25: Answers to key CRM questions guide all
Q26: A long standing customer has decided that
Q27: The making, usage, and knowledge of tools,
Q28: Time management tools allow salespeople to do
Q30: Explain the definition of technology, and give
Q31: To a customer, _ is a touchpoint
Q32: Serena's company has CRM, but can't seem
Q33: _focuses on developing relationships with customers.<br>A) Mass
Q34: Doug is a new salesperson for an