In "Conversation Style: Talking on the Job," Tannen Tells the Story

Multiple Choice

In "Conversation Style: Talking on the Job," Tannen tells the story ohow Amy, a manager, tried to tell her employee, Donald, how to change an unsatisfactory report.Her approach led to misunderstanding because

A) she was too direct.
B) she put Donald in a one-down position by demonstrating her superior knowledge.
C) she praised the good parts of the report before suggesting changes.
D) Donald took her comments as a personal criticism.