Raul Overheard One of His Co-Workers in a Phone Conversation

Multiple Choice

Raul overheard one of his co-workers in a phone conversation say, "Thank you for taking my call so quickly. I'd like to order number 1284H, the All-Canadian Mary Hanks doll. Can I use the easy pay plan?" The co-worker was in which stage in the consumer purchase decision process?

A) problem recognition
B) information search
C) alternative evaluation
D) purchase decision