You Have Just Purchased a Samsung S5 Smartphone, After Learning

Multiple Choice

You have just purchased a Samsung S5 smartphone, after learning how to use it, you tweet out to the Samsung handle, that "S5 best phone ever! Great screen & battery life! Thx!" Brands who monitor their social media attempt to understand different levels of customer __________.

A) post-purchase stress
B) satisfaction
C) indecisiveness
D) cognitive dissonance