Question 1

Normative controls should be used when:

Accepted Answer

A)  cause-and-effect relationships are clear 
B)  workers have been taught self-control skills 
C)  responsibility for task accomplishment is given to autonomous work groups 
D)  it is necessary to standardize all operations 
E)  organizational culture, values, and beliefs are strong E

Question 2

Control is an intermittent activity that requires periodic attention from managers once or twice a month.

Accepted Answer

A) True 
 B)False  False

Question 3

Economic value added (EVA) is so important to workers and managers because it:

Accepted Answer

A)  eliminates the need for quantitative motivation 
B)  encourages the use of participative management techniques 
C)  specifies what should be done to improve EVA performance 
D)  creates strategic windows 
E)  shows whether a business or subset of a business is really making a profit E

Question 4

is the extent to which it is possible to implement each step in the control process.

Accepted Answer

A)  Control feasibility 
B)  Cybernetic feasibility 
C)  A quasi-control assessment 
D)  A balanced scorecard assessment 
E)  Information management

Question 5

The basic control process begins with:

Accepted Answer

A)  either benchmarking or keystoning 
B)  the establishment of clear standards of performance 
C)  the comparison of actual performance to expected performance 
D)  problem identification 
E)  determining what corrective action will be if actual performance does not equal or exceed expected performance

Question 6

According to the text, which of the following levels of waste minimization produces the greatest minimization of waste?

Accepted Answer

A)  waste prevention and reduction 
B)  recycle and reuse 
C)  waste treatment 
D)  waste disposal 
E)  waste remarketing

Question 7

Control is a(n) process.

Accepted Answer

A)  standardized, periodic, and cybernetic 
B)  flexible, intermittent, and automated 
C)  standardized, periodic, and robotic 
D)  continuous, flexible, and automated 
E)  continuous, dynamic, and cybernetic

Question 8

The only dimension needed to measure quality is its conformance to expectations.

Accepted Answer

A) True 
 B)False

Question 9

In the traditional control systems used at most companies, and influence behavior.

Accepted Answer

A)  objective control 
B)  customer 
C)  value/quality 
D)  quality/profit 
E)  concertive control

Question 10

Normative controls should be used when:

Accepted Answer

A)  cause-and-effect relationships are clear 
B)  workers have been taught self-control skills 
C)  responsibility for task accomplishment is given to autonomous work groups 
D)  it is necessary to standardize all operations 
E)  organizational culture, values, and beliefs are strong

Question 11

The two types of objective controls managers use are:

Accepted Answer

A)  output and input 
B)  administrative and participative 
C)  self-control and organizational control 
D)  autonomous and individualized 
E)  behavior and output

Question 12

is a control method that encourages managers to look beyond traditional measures to evaluate four different perspectives on company performance.

Accepted Answer

A)  Optimization 
B)  Customer churn 
C)  Balanced scorecard 
D)  Customer defection 
E)  Financial ratio analysis

Question 13

One significant advantage of economic value added (EVA) is that it clearly specifies what managers should or should not do to improve financial performance.

Accepted Answer

A) True 
 B)False

Question 14

According to the text, which of the following levels of waste minimization produces the greatest minimization of waste?

Accepted Answer

A)  waste prevention and reduction 
B)  recycle and reuse 
C)  waste treatment 
D)  waste disposal 
E)  waste remarketing

Question 15

The basic control process begins with:

Accepted Answer

A)  either benchmarking or keystoning 
B)  the establishment of clear standards of performance 
C)  the comparison of actual performance to expected performance 
D)  problem identification 
E)  determining what corrective action will be if actual performance does not equal or exceed expected performance

Question 16

is a control method that encourages managers to look beyond traditional measures to evaluate four different perspectives on company performance.

Accepted Answer

A)  Optimization 
B)  Customer churn 
C)  Balanced scorecard 
D)  Customer defection 
E)  Financial ratio analysis

Question 17

Concertive control produces less stress for workers than bureaucratic control.

Accepted Answer

A) True 
 B)False

Question 18

One significant advantage of economic value added (EVA) is that it clearly specifies what managers should or should not do to improve financial performance.

Accepted Answer

A) True 
 B)False

Question 19

Benchmarking is the process of setting corporate norms.

Accepted Answer

A) True 
 B)False

Question 20

control regulates workers' performances on the job, while of their efforts.

Accepted Answer

A)  Input; behavior 
B)  Motivation; output 
C)  Concertive; normative 
D)  Behavior; output 
E)  Input; output

Exam 17: Managing Information

Normative controls should be used when:

Control is an intermittent activity that requires periodic attention from managers once or twice a month.

Economic value added (EVA) is so important to workers and managers because it:

is the extent to which it is possible to implement each step in the control process.

The basic control process begins with:

According to the text, which of the following levels of waste minimization produces the greatest minimization of waste?

Control is a(n) process.

The only dimension needed to measure quality is its conformance to expectations.

In the traditional control systems used at most companies, and influence behavior.

Normative controls should be used when:

The two types of objective controls managers use are:

is a control method that encourages managers to look beyond traditional measures to evaluate four different perspectives on company performance.

One significant advantage of economic value added (EVA) is that it clearly specifies what managers should or should not do to improve financial performance.

According to the text, which of the following levels of waste minimization produces the greatest minimization of waste?

The basic control process begins with:

is a control method that encourages managers to look beyond traditional measures to evaluate four different perspectives on company performance.

Concertive control produces less stress for workers than bureaucratic control.

One significant advantage of economic value added (EVA) is that it clearly specifies what managers should or should not do to improve financial performance.

Benchmarking is the process of setting corporate norms.

control regulates workers' performances on the job, while of their efforts.