A Study by Google Found That Technical Expertise Ranked Last

Short Answer

A study by Google found that technical expertise ranked last among a list of eight "Habits of Highly Effective Google Managers." What was at the top of the list?
Bosses who had a strong concern for social responsibility and ethics.
Bosses who completed their work in a timely fashion.
Bosses who did what they promised.
Bosses who were even-tempered who made time for one-on-one meetings, and who helped subordinates work through problems.
Bosses who protected their employees from harassment by managers in other divisions.