Multiple Choice
A firm offers group discount for orders exceeding 15.Two firms are taking advantage of this offer.Sales to Company A averages $15, 000 of annual sales, has a 22% profit margin and an expected lifetime of 8 years.Company B averages $11, 000 of annual sales, has a 25% profit margin and an expected lifetime of 9 years.Which is the more important customer based on the higher expected lifetime value? Assume a 7% discount rate.
A) Company A because its' NPV = $17917
B) Company A because its' NPV = $19705
C) Company B because its' NPV = $21,224
D) Company B because its' NPV = $22,349
Correct Answer:

Verified
Correct Answer:
Verified
Q12: Safeguarding customer information is a legal and
Q16: All of the following are required elements
Q42: The use of quick response codes (QR
Q43: The objectives of any CRM initiative should
Q44: When CRM applications are available 24/7 on
Q45: Which of the following customer service elements
Q49: Which of the following is one of
Q50: Customer lifetime value is calculated as the
Q51: CRM systems today require less training because:<br>A)
Q53: Small data is the data that was