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    Exam 10: Operations Management, Productivity, and Quality
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    When You Have Your Hair Cut and Styled the Way
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When You Have Your Hair Cut and Styled the Way

Question 145

Question 145

Short Answer

When you have your hair cut and styled the way you like it, it illustrates the unique service characteristic of
unstorability.
customization.
past experience.
intangibility.
warranties.

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