Ken Is a Production Operator Who Plots a Sample of the Product

Short Answer

Ken is a production operator who plots a sample of the product and finds that it is outside the upper or lower specification limits on the control chart. What should he do?
Continue with production and analyze why the problem might be occurring
Do nothing; wait to see if the next sample is within the control limits
Tell co-workers "the sky is falling!"
Correct the problem (e.g., people, equipment, materials, or work methods)
Shut down the machine and have a manager investigate the problem