TABLE 7-5 The Manager of the Customer Service Division of a Major

Multiple Choice

TABLE 7-5
The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a videocassette recorder made by the company over the past 12 months are satisfied with their products.
-Referring to Table 7-5, which of the following questions in the survey will not likely induce a measurement error?

A) How many times have you failed to set the time on the videocassette recorder?
B) How many times have you brought the videocassette recorder back for service?
C) How many times have you illegally copied copyrighted sporting events?
D) What is your exact annual income?