TABLE 7-5 The Manager of the Customer Service Division of a Major

Multiple Choice

TABLE 7-5
The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a videocassette recorder made by the company over the past 12 months are satisfied with their products.
-Referring to Table 7-5, if a customer survey questionnaire is included in all the videocassette recorders made and sold by the company over the past 12 months, this method of collecting data will most like suffer from

A) nonresponse error.
B) nonprobability sampling.
C) measurement error.
D) coverage error.