If,as a Manager,you Were to Give the Sales Staff in Your

Multiple Choice

If,as a manager,you were to give the sales staff in your store the authority to resolve customer problems,including the authority to decide whether to issue refunds or replace the merchandise,you would be using the technique of:

A) job enlargement.
B) job extension.
C) job involvement.
D) job enrichment.
E) flexible work schedules.