True/False
An effective customer refusal uses third-person pronouns and passive voice to avoid directly accusing the reader of misusing the product.
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q2: Assume that you must write a memo
Q3: Offering an alternative as a compromise helps
Q4: For busy readers, use a simple "no"
Q5: Which of the following is not a
Q6: Why must a writer be careful when
Q8: The purpose of a buffer is to<br>A)
Q9: In the body of a bad-news message,
Q10: Your objective is to convey the bad
Q11: Which of the following is the most
Q12: Which of the following would not be